SAP is struggling to convince some customers that a pricier support service it introduced several years ago provides additional value compared to the standard support option.
?SAP still has a great deal of persuading to do?even though the figures have improved,? said DSAG (German-speaking SAP User Group), in a news release this week. The group, which counts more than 50,000 members in Germany, Austria and Switzerland, surveyed 389 members in April and May.
Some 42 percent of respondents ?don?t believe [Enterprise Support] adds very much value, if any,? DSAG said. Another 40 percent declined to answer the question at all.
However, the numbers are an improvement over a similar survey DSAG conducted last year, when almost three-fourths of respondents said Enterprise Support provided little or no added value.